Practical Information

Safety | FAQ from A to Z | Underground visitsAccommodation & Tourism

Safety

Please find here all the safety rules : http://opendays2013.web.cern.ch/safety


FAQ from A to Z

Alcohol consumption
Alcohol consumption is prohibited on all sites. No alcohol will be on sale.

Animals
Animals are not permitted on the CERN sites.

Car sharing
www.e-covoiturage.ch and www.covoiturage.fr -services for putting drivers and passengers in contact with each other for car sharing.
Share your travel costs and do something positive for the environment! 

Clothing
As most of the activities are taking place on industrial buildings, high-heels, open-toed shoes or sandals are strictly prohibited.

Contact
165212 (internal) / +4176 487 5212 (from outside)
opendays.contact@cern.ch

Exhibitions
Food and drink are not permitted in the exhibitions.

Food and drink
Refreshments will be on sale at all visit sites.

Group visits
No group visits will be organised by CERN. Visitor coaches should park in the Zimeysa industrial area in Meyrin.

Legal age
All visits are open to the general public free of charge. However, some activities are restricted to visitors over the age of 12 years

Lost and found
Contact: CERN Fire Brigade. Building 65.

Photos
The use of cameras and video cameras is permitted, but please follow instructions from the guides.

Pickpockets
Beware of pickpockets when walking around the visit sites.

Post
From 9 September, CERN envelopes will be on sale at the branches of the French post office at: Prévessin-CERN, Prévessin-Moëns, Saint-Genis-Pouilly and Ferney-Voltaire.
During the Open Days, on 28 and 29 September, the French post office will have stands at the Prévessin and Cessy sites selling CERN envelopes. You can have your envelope postmarked with the date of the Open Day, although it cannot be sent until the next working day.

Responsibility
CERN declines all responsibility in the event of theft, loss or damage to any personal effects left unattended.

Shops
Special souvenir shops are available at most visit sites. You can buy various souvenirs such as books, t-shirts, mugs, magnets, keyrings or pens in CERN colours.
Badges featuring particles have been specially designed for the Open Days. Don’t miss out on your souvenir Higgs boson!

Smoking
Smoking is prohibited throughout the Organization’s sites, but you may smoke outside buildings, except in areas where it would pose a fire hazard.

Underground visits
As the number of places available for visits to the underground sites is limited, a special booking system has been set up. see below for more details.

Visit
The CERN sites are open to the general public on Saturday, 28 and Sunday, 29 September 2013, from 9 a.m. to 8 p.m.
All visits are open to the general public free of charge. Therefore you do not need a letter of invitation to come to the Open Days.

Wi-Fi internet connection
No Wi-Fi connection at the visit sites.

Young children
There are no child-minding facilities. However, some visit points are suitable for young children.  Children should be accompanied at all times.

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Underground visits

1. What are the requirements and safety conditions to visit underground?

1. Underground visits are only accessible to persons aged 12 and over.
2. Minors under the age of 18 visit CERN under the supervision and responsibility of their parents or legal representatives. They must be accompanied by an adult at all times.
3. Because of space restrictions in the unlikely event of an evacuation, pregnant women cannot be admitted to the ATLAS underground visits.
4. Persons with reduced mobility must book their visit through the dedicated page.
5. All other visitors must have pre-booked their visit on our ticketing site.
6. Underground visits are subject to strict quotas:
Only one underground visit per person will be allowed during the CERN 2013 Open Days.
-  Once logged in, you will be allowed to book up to four visits for different person.
7. Each visitor has to be registered with their full name and date of birth. We will check your identity during your visit.
8. On day of the visit:
High heels, open shoes or sandals, as well as bags are strictly forbidden underground. Visitors must leave their bags in the lockers provided for this purpose.
Visitors must arrive in the vicinity of CERN at the arrival time indicated on their ticket (usually 2 hours before the visit time slot).
Visitors must have checked in at the time indicated on their ticket at the latest (usually 1h before the visit time slot) or their booking is lost.
Visitors must hold a picture ID and a paper version of their ticket with them until the visit is over.
-  Eating, drinking or smoking are not allowed during the visit.

2. How can I connect to the ticketing application?

The CERN Open Days 2013 are now over. The ticketing system is closed.

3.  How many tickets can I book?

Any user of the ticketing application can book up to 4 tickets at most, each for a different person, aged 12 at least.

4. How can I book tickets if I come with a group of more than 4 persons?

The only solution is to create more than one account until you reach the number of tickets needed.
Note that there is no guarantee you will be able to book the same timeslots and visit point from the various accounts. You have to coordinate yourself for that.

5. How many underground visits can I make?

Any person can have one and only one ticket assigned for the whole OpenDays 2013 event (even if tickets were created from different accounts).
Therefore you cannot visit more than one underground point.

6. What if I forget to provide a visitor identification?

If you fail to provide a visitor identification within 30 minutes of the ticket creation, we may cancel this ticket.
Cancelled tickets are visible by checking the “Display cancelled or lost ticket(s)” checkbox in the “Your tickets” area of the Ticketing site.

7. Why do you need visitor name and date of birth?

CERN underground visits follows a strict procedure which includes strict identification of the visitors. Therefore the name and date of birth must be provided.
This is also allowing us to check that you do not book more than one ticket per person.
Note that visitor identification will be checked at Check-In against the picture ID you will have to bring with you.
Therefore, make sure you provide us accurate information or you might face to risk of not being allowed underground.

8. Why do you need my phone number?

The mobile phone number will be used by used to inform you by SMS of last minutes changes, cancellations etc.
Extra SMS costs (e.g. roaming) will be at visitors’ expense.
If you come in group, no need to provide a number for every visitor, only one for one visitor will be sufficient.

9. Can I change the visitor assigned to a ticket?

Yes. Simply connect to the ticketing system using the same account used to create that ticket.
Click on the  icon in front of the concerned ticket and provide the new visitor information, save it then reprint the ticket using the  icon in front of the concerned ticket.
Note that previous version of the ticket displaying previous visitor will be rejected if presented at Check-In.

10. Can I hand over my ticket to another visitor?

No. The ticket is personal and should be used by the person identified on it only.
If you want another person to benefit from your ticket, change the visitor assigned to it and reprint the ticket (see above).

11. What should I do if a visitor cannot come?

If you or a visitor for which you have issued a ticket cannot come you can either:
- assign the ticket to another visitor (see above)
- cancel the ticket by connecting to the ticketing system using the same account used to create that ticket and click on the  icon in front of the concerned ticket.

12. Why is my visitor identification not validated?

Various reasons to reject your visitor identification:
- Missing mandatory field (marked with a  *)
- Invalid character in the names (we only accept unaccented, non-national characters, dash (-), apostrophe (‘), dots (.) and space)
- Invalid date of birth
- Visitor is less than 12 years old at the time of visit
- Visitor has already been assigned to another ticket (even created with another account). Only one ticket per person is allowed for the whole OpenDays 2013 event.

13. Why have some of my tickets disappeared?

If you fail to provide visitor information within 30 minutes after ticket creation we may cancel this ticket.
Cancelled tickets are visible by checking the “Display cancelled or lost ticket(s)” checkbox in the “Your Tickets” area of the Ticketing site.

14. Can I recover a cancelled ticket?

No. Even if cancelled tickets are displayable for archive reasons, there are lost. The only solution if to create a new ticket if there are available tickets.

15. Why is the ticket printed in French/English? Can I change that?

The ticket is printed in the “preferred language” of the visitor as provided by you.
You can change it by connecting to the ticketing system using the same account used to create that ticket and click on the  icon in front of the concerned ticket, change the visitor preferred language, save it then reprint the ticket using the  icon in front of the concerned ticket.

16. Why are there so many different times on the ticket?

Arrival is the time we advise you to arrive in CERN vicinity. So that you will have time to get to the Visit site. Note that you might be parked, arriving a few kilometres from your visit point and that you will have to take shuttles to reach it. Make sure you head to the correct visit site (displayed on your ticket) or you might not have time to get in time for Check-In.
Check-In is the strict deadline at which you should have Checked-In at the Underground Visits Reception Tent located near the entrance of your visit site. If you have not checked-in at that time, you might lose your booking.
- Visit Time is the time slot during which you will be allowed to go underground. Note that you should present yourself at least 30 minutes before the end of your visit time slot or you might lose your booking.

17. Will you take care of my kids while I am visiting underground?

No. Even if CERN provides some surface activities for kids, the kids should always be under the supervision of their parents.

18. In which language will the visit be conducted?

French and English will be the only guaranteed languages. 
If you wish to have your visit in another language, please inform staff at check-in on visit site. You will be informed of the possibilities for other languages if any.

19. What if there are no more tickets available?

Around 1000 tickets will be released every working day between 15th August and 15th September.
If the site displays less than 100% issued tickets, you can try again the next day.
If the site displays 100% issued tickets, it means that it won’t be possible to get any tickets from our website.
There might be some last minute tickets available at the visits sites, but this will depend on various factors and cannot be guaranteed.
In this case, make sure you bring a picture ID with you, that you wear closed shoes (no open shoes, high heels or sandals) and that you don’t bring big bags. The age limit of 12 will also apply.

20. Will there be a stand-by / waiting list?

There is no stand-by / waiting list. 
There might be some last minute tickets available at the visits sites, but this will depend on various factors and cannot be guaranteed.
In this case, make sure you bring a picture ID with you, that you wear closed shoes (no open shoes, high heels or sandals) and that you don’t bring big bags. The age limit of 12 will also apply.

21. How much does it cost?

The whole CERN OpenDays 2013 event is free. Do not pay for a ticket for underground visits. Do not accept tickets issued by an unknown person as it may be fake or invalid! Please inform opendays-tickets@cern.ch if someone tries to sell you a ticket or if you have seen any offer to do so.

22. Is there a special procedure to book underground visits for groups?

There is no special procedure for groups during Open Days 2013. If you want to visit the same site with a group, then you have to connect to the ticketing system with as many accounts as needed considering each account will allow the creation of 4 tickets maximum. Note that there is no guarantee you will be able to book the same timeslots and visit point from the various accounts. You have to coordinate yourself for that. Note as well that CERN offers groups visits all year long. Please visit our Visits page for more details.

23. Why can’t I find some activities/visits on the ticketing system?

Pre-booking tickets is needed only for the underground visits. Surface visits and activites do not require pre-booking a ticket but please note that a few surface activities are accessibly only with a ticket which you must pick up at the activity site (example ATLAS Cinema and ATLAS Cloud Chamber activities in the ATLAS tents).

24.  In case of cancellation or delay

In the event of a visit cancellation or delay due to technical reasons, CERN will make every effort to notify you in advance by electronic mail and by SMS if you have provided your phone number.
Under no circumstances CERN will take the responsibility for any kind of losses (monetary or other) in the event of a visit cancellation or postponement.

25. How long will last the visit?

An underground visit will last between 20 and 30 minutes.

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Accommodation & Tourism

Visitors are strongly recommended to book their hotel rooms as soon as possible. For information and reservations, contact:

In Geneva
Genève Tourisme & Congrès
18, rue du Mont Blanc, 1201 Genève
Tel. +41 22 909 70 00
Website: www.geneve-tourisme.ch

In the Pays de Gex
You can find the addresses for tourist offices at the following link:
http://www.pays-de-gex.org/Office-de-tourisme/offices-de-tourisme.html
For accommodation and restaurants:
http://www.pays-de-gex.org/Hebergement/hebergement-restaurant.html

The list of restaurants on the "route de Meyrin" that will be opened on Saturday September 28 and 29, during the open days:

Name Address Phone number Saturday 28  Sunday 29 
Restaurant Claire-Vue

21, av. François-Besson

1217 Meyrin

022  782 35 98

9h - 15h

18h - 23h

9h - 15h

Restaurant Le Smash

Complexe Sportif de Maisonnex

5, chemin de la Berne

1217 Meyrin

022 782 68 23 10h - 18h 10h - 18h
Boulangerie Oberson SA

299, rte de Meyrin

1217 Meyrin

022 782 10 45 6h - 17h 6h - 13h30
Station-service Shell Meyrin

248, Route de Meyrin

1217 Meyrin

022 782 09 36

6h - 22h 6h - 22h
Le Nirvana

375, route de Meyrin

1217 Meyrin

022 782 10 10 11h30 - 0h00 11h30 - 0h00

Restaurant  Pizzeria Piatto D'Oro 

43, rue Cardinal Journet

1217 Meyrin

022 782 51 14 10h00 - 14h00
18h30 - 22h30
Closed

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Contact : 165212 (interne)/+4176 487 5212 (externe); opendays.contact@cern.ch

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